Privacy Policy

1. Company Information

BSNDIGITAL provides digital marketing, automation, CRM integration, webchat, call follow-up, AI Voice Agent, lead capture, appointment scheduling, review request systems, and related business communication services.

2. What Information Is Collected

BSNDIGITAL may collect personal information that you voluntarily provide when you visit our website, submit a form, book an appointment, request information, communicate with us, or use our services.

• Name
• Email address
• Phone number
• Business name
• Website URL
• Appointment details
• Messages, notes, or questions submitted through our forms
• Information provided during consultations or service requests
• Communication preferences
• SMS consent status and opt-in records, when applicable

We may also collect basic technical and usage information when you visit our website, including browser type, device information, IP address or general location, pages visited, time spent on pages, and cookies/tracking data.

3. How Data Is Used

• Respond to your inquiries
• Schedule and manage appointments
• Send appointment reminders and confirmations
• Provide requested services and manage client relationships
• Send service-related follow-up messages
• Improve our website, services, and communication systems
• Maintain internal business records and comply with legal obligations
• Protect our website, systems, clients, and business operations

4. SMS Opt-In Details

BSNDIGITAL operates an SMS messaging program called:

Users may opt in to receive SMS messages by checking the SMS consent checkbox on our website appointment booking form, contact form, webchat form, or another clear opt-in form. The SMS consent checkbox is not pre-selected. SMS consent is voluntary.

SMS consent is not a condition of purchase. You are not required to consent to SMS messages in order to purchase services, book an appointment, or communicate with BSNDIGITAL.

5. SMS Message Frequency

Message frequency may vary depending on your appointments, requests, service needs, and interactions with BSNDIGITAL.

6. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and mobile plan.

7. SMS Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any SMS message you receive from BSNDIGITAL. After replying STOP, you may receive one final confirmation message confirming that you have been unsubscribed.

8. SMS Help Instructions

For help with SMS messages, reply HELP to any SMS message you receive from BSNDIGITAL, or contact us directly at (281) 229-0173 / kubra@bsndigital.com.

10. How We Share Information

BSNDIGITAL does not sell or rent your personal information. We may share limited information only when necessary with trusted service providers who help us operate our business (hosting, CRM, scheduling, email/SMS carriers, payment processors). These providers are not permitted to use your information for their own marketing.

11. Cookies and Tracking

Our website may use cookies and analytics tools to understand visitor behavior and improve user experience. You may disable cookies through your browser settings.

12. Data Security Practices

BSNDIGITAL takes reasonable administrative, technical, and physical measures to protect the information we collect, including access controls, secure systems, and password protections.

13. Data Retention

We retain personal information only as long as necessary for business, legal, accounting, or compliance purposes.

14. User Rights

You may contact BSNDIGITAL at kubra@bsndigital.com to access, correct, or request deletion of your information.

15. Third-Party Links

BSNDIGITAL is not responsible for the privacy practices or terms of third-party websites.

16. Children's Privacy and Age Restriction

You must be at least 18 years old to use our services, submit forms, book appointments, or opt in to SMS messages.

17. Updates to This Policy

Updates will be posted on this page with a revised "Last Updated" date.