Terms and Conditions
Last Updated: May 2026
Welcome to BSNDIGITAL. These Terms and Conditions govern your use of our website, services, appointment booking forms, communication tools, SMS communications, and related business services. By using our website, submitting a form, booking an appointment, opting in to communications, or using our services, you agree to these Terms and Conditions.
1. Company Information
BSNDIGITAL provides digital marketing, automation, CRM integration, webchat, call follow-up, AI Voice Agent, lead capture, appointment scheduling, review request systems, and related business communication services.
2. Use of Our Website and Services
You agree to use our website and services only for lawful purposes. You may not use our website, forms, communication tools, appointment booking pages, SMS systems, or services to send spam, submit false information, interfere with our systems, impersonate another person or business, or engage in any activity that violates applicable laws, regulations, carrier rules, platform rules, or industry standards.
3. Project Scope
Any changes to an agreed project scope must be discussed and approved in writing. Additional work outside the original agreement, proposal, invoice, or written scope may result in additional fees. We make reasonable efforts to meet agreed timelines. Delays caused by the client (late content, missing approvals, incomplete access) may extend the project timeline.
4. Payments
- A deposit of 50% may be required to begin a project unless otherwise agreed in writing.
- Final payment is due upon project completion, or in installments if outlined in the contract, proposal, or invoice.
- If payments are not made on time, BSNDIGITAL reserves the right to pause work, delay delivery, suspend services, disable access, or withhold final deliverables until payments are current.
5. Client Responsibilities
Clients are responsible for providing accurate information, required access, logos, images, written content, brand materials, approvals, and feedback needed to complete the project. Clients are also responsible for ensuring that customer/lead data provided to BSNDIGITAL were collected lawfully and with proper consent under applicable regulations.
6. Appointment Booking and Communication Consent
Providing your phone number does not automatically mean you consent to receive SMS messages from BSNDIGITAL. SMS consent must be provided separately through a clear opt-in checkbox or another clear consent method. If an SMS consent checkbox is displayed, it is optional and is not pre-selected. SMS consent is not a condition of purchase.
7. SMS Messaging Terms and Conditions
Used for appointment reminders, confirmations, scheduling updates, service-related follow-ups, webchat/call follow-ups, and service requests.
Frequency: Message frequency varies based on requests and bookings.
Rates: Message and data rates may apply.
Opt Out: Reply STOP to any message at any time to unsubscribe.
Help: Reply HELP or contact kubra@bsndigital.com / (281) 229-0173.
Disclaimer & Age: Mobile carriers are not liable for delayed or undelivered messages. You must be at least 18 years old.
8. SMS Consent and Data Sharing
BSNDIGITAL does not sell, rent, or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary with aggregators, carriers, and service providers required to deliver SMS messages.
9. Privacy Policy
Your use is also governed by our Privacy Policy.
10. Email, Phone, and Other Communications
By submitting an inquiry you may receive communications related to your request. To stop email contact, email kubra@bsndigital.com. To stop SMS, reply STOP.
11. Third-Party Services
We use trusted platforms (hosting, CRM, scheduling, telephony, AI). BSNDIGITAL is not liable for third-party outages or service interruptions.
12. Marketing and Advertising Services
Clients are responsible for their own compliance and marketing claims. BSNDIGITAL does not guarantee specific marketing outcomes or conversion numbers.
13. Cancellation and Refunds
Either party may cancel with 30 days written notice unless stated otherwise. Work already delivered, prepared, or performed is non-refundable.
14. Ownership and Intellectual Property
Upon final payment, client owns custom deliverables. BSNDIGITAL retains ownership of its pre-existing code libraries, workflows, and proprietary automation systems.
15. Confidentiality
Both parties agree to protect proprietary information, pricing structures, and internal workflows from unauthorized disclosure.
16. Limitation of Liability
Total liability is limited to the amount paid by the client for the specific service giving rise to the claim. BSNDIGITAL is not liable for indirect or consequential damages.
17. No Guarantee of Results
Results may vary based on market conditions, offer quality, responsiveness, and carrier limitations.
18. AI and Automation Services
AI and automation tools may produce unexpected or delayed responses. Clients are responsible for monitoring and approving operational deployments.
19. Changes to These Terms
BSNDIGITAL may update these Terms. The latest version is always published on this page.
20. Governing Law
These Terms are governed by the laws of the State of Texas, United States.